Nexora Market – Shop Rules
By using our Discord server and purchasing a product, you agree to the following rules.
1. Respectful Conduct
Treat all members, customers, and team members with respect. Insults, threats, discrimination, spam, and unnecessary provocation are not allowed.
2. Orders
Orders may only be placed through the designated tickets or official sales channels. When placing an order, you must provide all required information completely and correctly. This may include the desired product, quantity, game, platform, and username. The team may ask you for your account details. Never send these details in private chats or to other individuals. The team is not responsible for any information shared outside the official ticket system.
3. Prices and Payment
The prices stated in the shop or ticket at the time of the order apply. Payments may only be made using the officially listed payment methods. Payments sent to other individuals, private accounts, or unconfirmed wallets are made at your own risk. Any fees charged by the payment provider may be paid by the buyer, provided this was communicated before the purchase.
4. Delivery
Delivery generally begins only after the payment has been confirmed. Any stated delivery times are estimates. Delays may occur due to maintenance, high demand, technical issues, or restrictions imposed by the respective game. The buyer must remain available during the transaction and provide all correct information required for delivery.
5. Incorrect Information
We are not responsible for delays or failed deliveries caused by incorrect or incomplete customer information. A replacement delivery may be refused or may require an additional payment if the product was delivered to the wrong account due to an error made by the buyer.
6. Refunds
Any problems must be reported immediately through a support ticket. A refund may be considered in the following cases: – the ordered product cannot be delivered, – the order was cancelled by us, – the wrong product was verifiably delivered, – a duplicate payment was made. Digital products that have already been fully delivered or used often cannot technically be returned. Statutory consumer rights remain unaffected.
7. Buyer Protection and Disputes
In the event of a problem, our support team must be contacted first so that a solution can be found. Unauthorized chargebacks, false buyer protection claims, or fraudulent complaints may result in removal from the server. Legitimate legal rights and claims may, of course, still be exercised.
8. Fraud and Manipulation
The following actions are strictly prohibited: – fake payment confirmations, – use of stolen payment methods, – identity theft, – misleading or deceiving the support team, – claiming the same delivery multiple times, – sharing internal or confidential information, – exploiting technical errors. If fraud is suspected, the order may be paused or cancelled.
9. Risks Related to In-Game Products
Nexora Market is not an official part of or partner of any game developer, publisher, or platform operator unless explicitly stated otherwise. Buying or selling in-game currency or digital items may violate the terms of service of certain games or platforms. This may result in restrictions, suspensions, losses, or account bans. The buyer is responsible for reviewing the rules of the respective game and platform.
10. Advertising and Reselling
Self-promotion, unsolicited direct messages, customer poaching, and selling your own products on our server are not permitted without prior approval.
11. Reviews
Reviews must be honest and factual. Fake reviews, purchased reviews, or reviews used as a means of pressure are not allowed.
12. Penalties
Depending on the severity of the violation, breaches of these rules may result in a warning, removal from a ticket, cancellation of an order, or a permanent server ban. Statutory rights relating to delivery, refunds, or warranty remain unaffected.
13. Support
Support requests are handled exclusively through official tickets. Repeatedly tagging or privately messaging team members will not speed up the process.